MYDOCTORSAPP WEBSITE TERMS AND CONDITIONS

Last Updated: 27-03-2026

These Terms and Conditions (“Terms”) govern access to and use of the MyDoctorsApp website, application, platform, related services, and any associated websites, dashboards, portals, features, content, and tools (collectively, the “Platform”).

The Platform is owned, operated, and/or made available by ITTRP PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at 1901, Belmondo Tower 29, Lodha Housing Complex, Gahunje, Pune, India, 412101 (“ITTRP”, “Company”, “we”, “us”, or “our”).

These Terms apply to all users of the Platform, including without limitation doctors, clinics, hospitals, healthcare establishments, administrators, staff members, authorised users, visitors, and subscribers (“User”, “Subscriber”, “you”, or “your”).

By accessing, browsing, registering with, subscribing to, or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. ABOUT THE PLATFORM

1.1 MyDoctorsApp is a technology platform designed to support clinics, doctors, and healthcare providers with digital practice management and related administrative functions.

1.2 Subject to the subscribed plan and available features, the Platform may include tools and functionality for:

  • appointment scheduling and management; 
  • patient booking and enquiry handling; 
  • online and offline consultation management; 
  • patient records and data organisation; 
  • reminders, notifications, and communications; 
  • digital prescriptions and documentation tools; 
  • payment-related workflow support; 
  • website or clinic page integration; 
  • reporting, dashboard, and account administration features; and 
  • related support, onboarding, hosting, maintenance, and updates. 

1.3 Features may vary depending on the subscription plan, technical configuration, geographic availability, legal requirements, and updates made by ITTRP from time to time.

2. ELIGIBILITY

2.1 You may use the Platform only if you have the legal capacity to enter into a binding contract under applicable law.

2.2 If you are using the Platform on behalf of a clinic, hospital, company, partnership, or other organisation, you represent and warrant that you are authorised to bind that entity to these Terms.

2.3 If you are a doctor or healthcare professional, you are solely responsible for maintaining all registrations, licences, approvals, and professional authorisations required for your practice.

3. ACCEPTANCE AND ELECTRONIC CONTRACTING

3.1 These Terms may be accepted by electronic means, including:

  • clicking “I Agree”, “Accept”, or similar buttons; 
  • completing online registration or subscription; 
  • using the Platform after being presented with these Terms; 
  • email confirmation; or 
  • any other legally valid electronic mode. 

3.2 You agree that electronic acceptance shall have the same force and effect as physical signature, to the extent permitted by applicable law.

3.3 Electronic records, logs, acceptance records, invoices, notices, support records, account records, access records, and communications maintained by ITTRP may be relied upon as evidence to the extent permitted by law.

4. SUBSCRIPTION AND ACCESS

4.1 Subject to payment of applicable fees and compliance with these Terms, ITTRP grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Platform during your active subscription term.

4.2 The Platform is licensed and subscribed to, not sold.

4.3 Your right to use the Platform is limited to your own internal professional, administrative, clinical, and operational purposes, and only in accordance with your selected plan.

4.4 The number of users, logins, features, storage limits, modules, and available functionality may depend on the subscription plan selected by you.

4.5 We may update, enhance, modify, suspend, replace, remove, or discontinue features, modules, layouts, interfaces, or functionality from time to time, including for legal, security, operational, technical, or service improvement reasons.

5. PARTNER SALES AND INVOICING

5.1 ITTRP may appoint authorised marketing, sales, onboarding, distribution, implementation, or service partners for the promotion and commercial sale of the Platform.

5.2 Where the Platform is purchased directly from ITTRP, invoices and payments shall be issued by and made to ITTRP.

5.3 Where the Platform is purchased through an authorised partner, reseller, or sales partner, invoices may be issued by that authorised partner and payments may be made to that partner, as applicable.

5.4 Purchase through a partner does not transfer ownership of the Platform or any intellectual property rights to that partner or to the Subscriber.

5.5 ITTRP remains the principal product owner and technology provider of MyDoctorsApp.

6. FEES, BILLING, RENEWALS, AND PRICE CHANGES

6.1 Access to the Platform may be subject to subscription fees, onboarding fees, implementation charges, support charges, third-party charges, domain-related charges, taxes, or other applicable charges, depending on the services selected.

6.2 Unless otherwise agreed in writing:

  • fees are payable in advance; 
  • subscriptions renew automatically for the same or similar term unless cancelled in accordance with these Terms or the applicable order; 
  • all fees are non-refundable except where expressly stated otherwise. 

6.3 All applicable taxes, including GST and similar levies, shall be payable in addition to the subscription charges unless expressly stated otherwise.

6.4 ITTRP reserves the right to revise, update, or increase subscription fees, service fees, onboarding fees, support charges, or other charges from time to time.

6.5 Subscription rates may be increased periodically, including on an annual basis, to reflect inflation, increased operational costs, changes in third-party costs, business conditions, legal or regulatory changes, or service improvements.

6.6 ITTRP shall provide at least 14 (fourteen) days’ prior notice before any increase in subscription rates becomes effective.

6.7 Continued use of the Platform after the effective date of a revised pricing notice shall constitute acceptance of the revised charges, unless you cancel before the revised pricing takes effect.

6.8 Failure to pay fees on time may result in suspension, restriction, or termination of access to the Platform without prejudice to any other rights or remedies.

6.9 We may charge reasonable interest or late charges on overdue sums to the extent permitted by law.

7. AUTHORISED USERS AND ACCOUNT SECURITY

7.1 You are responsible for all activity conducted through your account and by your authorised users.

7.2 You shall ensure that:

  • login credentials are kept secure and confidential; 
  • only authorised persons access your account; 
  • former employees or unauthorised persons are removed promptly; 
  • your account details remain accurate and up to date; and 
  • appropriate internal controls are maintained by you. 

7.3 You must promptly notify ITTRP of any suspected or actual unauthorised access, misuse, account compromise, or security incident affecting your account.

7.4 You remain fully responsible for all acts and omissions of your authorised users.

8. WEBSITE, DOMAIN, AND GO-LIVE TERMS

8.1 Where your subscription includes a website, microsite, clinic page, landing page, or custom domain-related setup, you acknowledge that a valid domain may be required for go-live.

8.2 ITTRP or its authorised partner may facilitate procurement, setup, registration, transfer, renewal, technical configuration, or DNS assistance in relation to a domain name on your behalf.

8.3 All costs related to domain registration, renewal, transfer, DNS services, registrar services, premium domain pricing, privacy protection, SSL, or related third-party charges shall be borne by you.

8.4 Even where the domain is procured or managed on your behalf, legal and beneficial ownership of the domain shall remain with you, subject to payment of applicable dues and registrar rules.

8.5 You shall provide all approvals, credentials, OTPs, access permissions, content, information, and technical cooperation reasonably necessary for deployment and go-live.

8.6 The Platform or website cannot be made live without required domain configuration, approvals, and technical dependencies being completed.

8.7 Any go-live timeline is approximate only. Activation may take time due to setup, testing, deployment, DNS propagation, third-party dependencies, security requirements, or delays in receiving information from you.

8.8 ITTRP shall not be liable for delays caused by your failure to provide approvals, credentials, information, content, access, or cooperation.

9. TECHNICAL SUPPORT AND MAINTENANCE

9.1 Standard technical support may be provided during an active paid subscription, subject to the subscribed plan.

9.2 Support may include login assistance, standard usage support, defect review, bug fixes, patches, security updates, maintenance, and commercially reasonable technical assistance.

9.3 Support does not include, unless specifically agreed:

  • custom development; 
  • bespoke features; 
  • on-site support; 
  • custom reports; 
  • data entry or migration cleanup; 
  • third-party integrations not included in the plan; 
  • legal advice; 
  • tax advice; 
  • regulatory advice; or 
  • medical advice. 

9.4 ITTRP may suspend support where fees remain unpaid, there is suspected misuse, unlawful use, material breach, fraud, or security risk.

10. ACCEPTABLE USE RESTRICTIONS

You shall not, and shall not permit any third party to:

10.1 copy, reproduce, modify, adapt, translate, republish, or create derivative works from the Platform except as permitted by law;

10.2 reverse engineer, decompile, disassemble, decode, or attempt to derive source code, structure, logic, or underlying ideas from the Platform;

10.3 rent, lease, sublicense, resell, distribute, assign, or commercially exploit the Platform except as expressly authorised in writing;

10.4 share access with unauthorised users or unrelated third parties;

10.5 remove or alter branding, proprietary notices, or copyright notices;

10.6 use the Platform for unlawful, fraudulent, misleading, unethical, or prohibited activities;

10.7 upload or transmit malicious code, viruses, malware, harmful scripts, or unlawful content;

10.8 scrape, harvest, extract, mine, or systematically download data except through expressly permitted functionality;

10.9 use the Platform in violation of applicable law, patient confidentiality obligations, medical regulations, privacy laws, or professional obligations; or

10.10 use the Platform to develop or support a competing product or service.

Any such use may result in immediate suspension or termination.

11. USER RESPONSIBILITIES

11.1 You are solely responsible for:

  • the legality, quality, accuracy, and integrity of data and content submitted through the Platform; 
  • your professional conduct, business operations, and patient interactions; 
  • obtaining all patient consents, permissions, notices, and authorisations required under applicable law; 
  • ensuring that all information displayed on your profile, clinic page, website, availability, fees, and services is accurate and up to date; 
  • compliance with medical, telemedicine, healthcare, advertising, privacy, tax, and recordkeeping laws applicable to you; and 
  • independently verifying outputs, reminders, records, messages, prescriptions, reports, and workflows before relying on them. 

11.2 You acknowledge that the Platform is only a tool and does not replace your professional judgment, legal compliance, or ethical duties.

12. PATIENT BOOKINGS AND INTERACTIONS

12.1 The Platform may allow patients to view availability, submit enquiries, request appointments, book consultations, make payments, receive communications, or interact with your clinic digitally.

12.2 You are solely responsible for:

  • your availability settings; 
  • appointment acceptance or rejection; 
  • consultation scheduling; 
  • consultation fees charged by you; 
  • medical services delivered by you; 
  • patient communications and treatment decisions; and 
  • all representations made by you to patients. 

12.3 ITTRP is not a party to the doctor-patient relationship and does not control or supervise medical practice, treatment, diagnosis, or patient care.

13. DATA PROTECTION, PRIVACY, AND PATIENT DATA

13.1 The Platform may involve the collection, storage, hosting, processing, transmission, or organisation of personal data and sensitive patient-related data.

13.2 You remain solely responsible for ensuring that personal data and patient data uploaded or processed through the Platform is lawfully collected, used, disclosed, processed, and retained.

13.3 You shall obtain all necessary patient consents, notices, permissions, and lawful authorisations required under applicable law.

13.4 ITTRP shall act only as a technology provider / processor / intermediary-type service provider to the extent it processes such data for providing the Platform and related services.

13.5 ITTRP shall implement commercially reasonable administrative, technical, and organisational safeguards appropriate for a platform of similar nature.

13.6 No system can be guaranteed to be completely secure. Accordingly, ITTRP does not warrant absolute security or immunity from cyberattack, unauthorised access, data loss, or service interruption.

13.7 ITTRP shall not be liable for:

  • misuse of patient data by you or your staff; 
  • unauthorised access caused by weak credentials, shared passwords, compromised devices, or your negligence; 
  • regulatory non-compliance attributable to you; or 
  • unlawful collection or use of personal data by you. 

13.8 You agree to indemnify and hold harmless ITTRP against claims, penalties, liabilities, and losses arising from your breach of applicable data protection, privacy, confidentiality, or healthcare data obligations.

14. CONFIDENTIALITY

14.1 Each party shall treat as confidential all non-public information received from the other party in connection with the Platform and these Terms.

14.2 You shall not disclose, share, copy, or misuse any confidential information relating to the Platform, software, business model, pricing structure, technical architecture, documentation, product plans, security mechanisms, or operations of ITTRP.

14.3 ITTRP shall use your confidential information only to the extent reasonably necessary for providing, maintaining, supporting, securing, administering, or enforcing the Platform and related services.

14.4 Confidentiality obligations shall not apply to information that:

  • is already public without breach; 
  • was lawfully known before disclosure; 
  • is received lawfully from a third party without restriction; or 
  • is independently developed without use of confidential information. 

15. INTELLECTUAL PROPERTY

15.1 MyDoctorsApp, the Platform, software, code, designs, layouts, interfaces, features, workflows, branding, logos, content structure, documentation, databases, architecture, and all related intellectual property rights are and shall remain the exclusive property of ITTRP and/or its licensors.

15.2 Nothing in these Terms transfers any ownership rights in the Platform to you.

15.3 You receive only a limited right to use the Platform during an active subscription and strictly in accordance with these Terms.

15.4 You shall not claim ownership over the Platform or challenge ITTRP’s rights in relation to the Platform or related intellectual property.

15.5 Any suggestions, enhancement requests, comments, ideas, or feedback provided by you may be used by ITTRP without restriction or compensation.

15.6 Your data remains your property or that of your lawful licensors, subject to ITTRP’s limited right to host, process, transmit, secure, support, back up, analyse in aggregated/anonymised form, and otherwise use such data as necessary to provide and improve the Platform.

16. MEDICAL DISCLAIMER

16.1 The Platform is a technology and administrative tool only.

16.2 ITTRP does not provide medical advice, diagnosis, prescriptions, treatment, clinical judgment, healthcare supervision, or professional medical recommendations.

16.3 You are solely responsible for:

  • all clinical decisions; 
  • diagnosis and treatment; 
  • prescriptions and referrals; 
  • consultations and follow-ups; 
  • medical record accuracy; 
  • patient communications; and 
  • compliance with applicable professional and healthcare laws. 

16.4 You must independently verify all information, outputs, records, templates, schedules, reminders, prescriptions, and automated functions before relying on them.

16.5 ITTRP shall not be liable for patient injury, malpractice claims, treatment outcomes, delayed treatment, missed appointments, medical negligence claims, or healthcare-related losses arising from your use of the Platform.

17. AVAILABILITY, HOSTING, DNS, AND THIRD-PARTY SERVICES

17.1 The Platform may be hosted by ITTRP and/or through third-party hosting, infrastructure, cloud, internet, messaging, payment, analytics, security, registrar, or telecom service providers.

17.2 You acknowledge that the functioning of the Platform depends on external systems including hosting servers, internet connectivity, DNS, registrars, telecom providers, cloud providers, and payment systems.

17.3 ITTRP does not guarantee uninterrupted, error-free, or continuous availability of the Platform.

17.4 ITTRP shall not be liable for any downtime, disruption, delay, or inaccessibility caused by:

  • server failures or maintenance; 
  • cloud or hosting incidents; 
  • DNS resolution issues or propagation delays; 
  • internet outages; 
  • telecom failures; 
  • domain registrar failures; 
  • third-party service failures; 
  • malware, hacking, or cyberattacks; 
  • force majeure events; or 
  • other events beyond reasonable control. 

17.5 Such downtime shall not by itself entitle you to refund, compensation, set-off, or damages.

18. THIRD-PARTY DAMAGE AND RESTORATION

18.1 ITTRP shall not be liable for damage, loss, service interruption, data issues, or malfunction caused by third parties, including but not limited to:

  • domain registrars; 
  • internet service providers; 
  • hosting or cloud providers; 
  • payment gateways; 
  • external developers or agencies engaged by you; 
  • malware, hacking attempts, or unauthorised third-party access. 

18.2 If restoration, repair, reconfiguration, reinstallation, security hardening, data recovery, or technical intervention becomes necessary due to third-party actions or your own negligence, the related work may be chargeable.

18.3 ITTRP may, at its discretion, provide such assistance on a paid basis subject to prior approval.

19. SUSPENSION

19.1 ITTRP may suspend or restrict access to all or any part of the Platform immediately, with or without prior notice, where reasonably necessary in connection with:

  • non-payment or delayed payment; 
  • suspected or actual breach of these Terms; 
  • misuse, abuse, fraud, or unlawful activity; 
  • security threats or data integrity risks; 
  • emergency maintenance; 
  • legal, regulatory, or governmental directions; or 
  • circumstances where continued access may expose ITTRP to legal, technical, operational, or reputational risk. 

19.2 Suspension shall not relieve you from payment obligations already accrued.

20. TERM AND TERMINATION

20.1 Your subscription shall continue for the selected term unless terminated earlier in accordance with these Terms.

20.2 Unless otherwise stated in writing, subscriptions may renew automatically for successive periods equal to the prior term.

20.3 You may cancel or terminate your subscription in accordance with the applicable plan, order terms, or by giving prior written notice where required.

20.4 ITTRP may terminate or disable access immediately if:

  • you fail to pay dues when due; 
  • you materially breach these Terms; 
  • you use the Platform unlawfully or fraudulently; 
  • your use threatens the security, integrity, or lawful operation of the Platform; 
  • you become insolvent or cease operations; or 
  • continued service would expose ITTRP to material legal, regulatory, or reputational risk. 

20.5 Upon expiry or termination:

  • your right to use the Platform ceases; 
  • access may be disabled; 
  • outstanding sums become immediately due; 
  • support obligations may cease; and 
  • you remain responsible for requesting any available data export within the permitted period, if offered. 

20.6 Unless expressly stated otherwise, termination or suspension shall not entitle you to refund.

21. DISCLAIMERS

21.1 The Platform is provided on an “as is” and “as available” basis.

21.2 To the maximum extent permitted by law, ITTRP disclaims all warranties, representations, and conditions not expressly stated in these Terms, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, uninterrupted availability, satisfactory quality, and non-infringement.

21.3 ITTRP does not guarantee that:

  • the Platform will always be uninterrupted or error-free; 
  • all bugs will be corrected immediately; 
  • the Platform will meet every business expectation; 
  • the Platform will be compatible with every device, browser, network, or third-party system; or 
  • use of the Platform will by itself ensure your legal or regulatory compliance. 

22. INDEMNITY

22.1 You agree to indemnify, defend, and hold harmless ITTRP, its affiliates, directors, officers, employees, contractors, licensors, partners, and representatives from and against any claims, actions, proceedings, losses, damages, liabilities, penalties, fines, costs, and expenses, including legal fees, arising out of or relating to:

  • your breach of these Terms; 
  • your misuse or unlawful use of the Platform; 
  • your medical practice, business operations, patient care, advertising, consultation, billing, or communications; 
  • your data, content, or patient data; 
  • your failure to obtain patient consents or required approvals; 
  • your violation of privacy, healthcare, tax, telemedicine, or professional regulations; or 
  • acts or omissions of your authorised users. 

23. LIMITATION OF LIABILITY

23.1 To the maximum extent permitted by law, ITTRP shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential losses, including loss of profit, revenue, goodwill, reputation, business opportunity, anticipated savings, contracts, data, or third-party claims.

23.2 ITTRP shall not be liable for:

  • patient claims; 
  • malpractice or treatment disputes; 
  • medical negligence allegations; 
  • missed appointments; 
  • billing disputes between you and patients; 
  • domain issues; 
  • registrar failures; 
  • internet outages; 
  • hosting issues; 
  • delays caused by your failure to cooperate; or 
  • regulatory action attributable to you. 

23.3 To the extent permitted by law, ITTRP’s total aggregate liability arising out of or in connection with the Platform or these Terms shall not exceed the fees actually paid by you for the relevant subscription during the 3 (three) months immediately preceding the event giving rise to the claim.

23.4 No claim may be brought more than 12 (twelve) months after the cause of action first arose.

23.5 Nothing in these Terms excludes liability to the extent such exclusion is prohibited by law.

24. CHANGES TO THE PLATFORM OR TERMS

24.1 ITTRP may modify these Terms from time to time for legal, regulatory, operational, technical, commercial, or service reasons.

24.2 Updated Terms may be posted on the website or otherwise notified to users.

24.3 Continued use of the Platform after updated Terms become effective shall constitute acceptance of the revised Terms.

24.4 ITTRP may also change, suspend, discontinue, or reconfigure any part of the Platform where required by law, regulation, security concerns, product evolution, or business requirements.

25. GOVERNING LAW AND DISPUTE RESOLUTION

25.1 These Terms shall be governed by and construed in accordance with the laws of India.

25.2 Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good faith discussions.

25.3 If the dispute is not resolved, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

25.4 The arbitration shall be conducted by a sole arbitrator.

25.5 The seat and venue of arbitration shall be Pune, Maharashtra, India.

25.6 The language of arbitration shall be English.

25.7 Subject to the arbitration clause, the courts at Pune, Maharashtra shall have jurisdiction.

25.8 ITTRP shall be entitled to seek interim or injunctive relief from a court of competent jurisdiction in order to protect its intellectual property, confidential information, security interests, or proprietary rights.

26. GENERAL TERMS

26.1 If any provision of these Terms is held invalid or unenforceable, the remainder shall continue in full force.

26.2 Failure by ITTRP to enforce any provision shall not constitute waiver.

26.3 You may not assign or transfer your rights or obligations without prior written consent from ITTRP.

26.4 ITTRP may assign, transfer, subcontract, delegate, or novate its rights or obligations to affiliates, successors, infrastructure providers, or authorised partners.

26.5 These Terms constitute the entire understanding between you and ITTRP in relation to the Platform, except where a separate signed service agreement, order form, or enterprise subscription agreement applies. In the event of conflict, the signed service agreement or order form shall prevail to the extent of that conflict.

26.6 Nothing in these Terms creates any partnership, employment, agency, or fiduciary relationship between you and ITTRP.

27. CONTACT

For notices, support, or legal communication, please contact:

ITTRP PRIVATE LIMITED
1901, Belmondo Tower 29, Lodha Housing Complex, Gahunje, Pune, India, 412101
Email: info@ittrp.com
Phone: +91 7738784445
Website: www.ittrp.com